A grievance is a complaint about something that is affecting or could affect you negatively. In this case, it is a complaint about a negative impact or potential impact from the CUVKUN Project. The CUVKUN Project has an interest to address concerns and complaints by stakeholders, individuals, and communities connected to its initiatives through. If something about the CUVKUN project is affecting or has the potential to affect you negatively, reporting it helps the Project Management Unit (PMU) to find a solution that can improve collaboration with stakeholders. The CUVKUN project has a Grievance and Feedback, Redress Mechanism (GFRM), which is a mechanism to ensure that people have a voice in the work of the CUVKUN project in the Cuvelai and Kunene shared basins.
To report a grievance you can fill in a form and the grievance or feedback will be addressed through an open and transparent process so that you and project team may find a suitable solution to the problem or concern. You will be treated with confidentiality and protected from retaliation.
The CUVKUN project’s GFRM looks to identify the root causes of the subject of the feedback or grievance and ensures that issues of misconduct and non-compliance with GEF and UNDP’s environmental and social safeguards are corrected.
To learn in detail how the GFRM works, for English you can download this document. For the Portuguese version you can download this document.
